Frequently Asked Questions
If your question is not included here, please contact us and we'll be happy to help.
How do I order?
Please browse our website and select the items in the colour / size / quantity that you require. As you shop your selected items will be added to your Shopping Cart. When you have finished browsing, please proceed to the Checkout, where your email address, delivery address and payment details will need to be entered. Once the payment has been taken, you will be sent an automatic order receipt by email. If any problems arise with the Checkout procedure and you wish to talk to someone about your order, then please contact us on +44 (0)1795 477 207 (Mon to Fri, 9am to 5pm) or email email@example.com
Is your website secure to buy from online?
Buy in confidence - shopping with us is safe and secure. Our secure card payment processing is operated by CardSave. CardSave is a member of the WorldPay Group, the UK's largest card processor, which uses industry standard data and connection protocols to ensure the confidentiality, authentication and integrity of information.
Which payment methods do you accept?
We accept Visa, Visa Debit, Mastercard, Switch, Delta, Maestro, Electron, Switch, Solo and PayPal.
Can I change or cancel an order?
Please contact us within 24 hours of placing and paying for your order. An order cannot be changed or cancelled once it has been dispatched. We process orders quickly and any delay on notifying us of your changes may be too late!
Can I return or exchange an order?
We offer a 100% Satisfaction No Quibble Guarantee (excludes personalised items). Please see our Returns and Exchanges section for all details relating to returns, refunds, exchanges.
What are the delivery prices / times for my order?
What are the sizes / measurements for your clothes?
Because we offer such a diverse range of clothing, variations in garment sizes within the same category may occur. However, as a guide the average dimensions for our current stock items are listed below.
The dimensions are measured across the back of a flat laying garment and are taken from underarm to underarm and from the shoulder to the bottom hem.
What are the washing instructions for your garments?
All of our garments have the recommended washing directions printed on to the reverse of the Dirty Fingers label, sewn into the neckline. As a guide please wash at 40 degrees only, do not tumble dry and do not iron directly onto the printed motifs.
What are your SALE items?
All our sale items are from the same high quality stock as all our other Dirty Fingers products. They are end of line products and older designs that we offer at a discount, so don’t delay and bag yourself a bargain!
Can I have a personalised design made by you?
We offer a number of designs that can be personalised, and these can be printed with names, logos, sport teams, etc. of your choice. If there is a special design that you'd like, contact us with your requirements and we'll be more than happy to help if we can.
Do you supply wholesale to the trade?
Yes! If you're a buyer for a multiple or an independent retailer, then please contact us to discuss available options.