Returns and Exchanges
No Quibble Policy
If for any reason you are not completely happy with your purchase, then please contact us immediately by email or phone and our customer service department will endeavour to sort out the issue for you. We offer a NO QUIBBLE policy and are happy to offer exchanges, credit notes or refunds on any of our goods (excludes any bespoke/personalised items).
Returns and exchanges
We hope you love your Dirty Fingers products, but if for any reason you are not entirely satisfied, we are happy to provide an exchange or refund (delivery charges are non-refundable). Goods are returned to Dirty Fingers at your own expense, however we will send your exchange back out to you by Royal Mail at no extra cost.
Please return the item(s) with proof of purchase within 14 days of receipt. Returns after this period will not be accepted for refund, however exchanges in certain cases may still be offered. Please contact us further to discuss if the returns period has expired. All returned goods must be unworn and still have their swing tag in place.
All non-Dirty Fingers purchases from The Gift Shop are covered by this guarantee, however any bespoke / personalised items are not.
Refunds on damaged or faulty items
Please notify us of any damaged or faulty items within 7 days of receipt. We have strict quality control procedures to ensure that every garment dispatched to our customers is impeccable. But if your garment reaches you in a less-than-perfect condition, we'll do everything we can to put it right immediately.
Please be aware that we are unable to refund an item without an original payment record being associated with the order. The refund can only be given to the original paying customer. Returns must be unused, complete with attached swing tags and must be sent back in the original bag in which it was sent out. Returns must be sent back by Recorded Delivery as we cannot accept responsibility for items lost in the post. All postage charges will be reimbursed.